Experiencing delays in message processing
Affected: Email platformDirector - Workflow OrchestrationWebhooks (API Request Node)One Time Password APIConversation API
DANAconnect Outage History
DANAconnect is up right nowDANAconnect had 12 outages in the last 2 years totaling 878h 53m of downtime — averaging 0.5 incidents per month.
There were 12 DANAconnect outages since November 5, 2024 totaling 878h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.
Intermittent delays in dispatch operations
Affected: Email platformDirector - Workflow Orchestration
Timeline · 4 updates
- investigating Jul 03, 2026, 11:30 PM UTC
An issue affecting the message processing layer caused intermittent delays in dispatch operations during periods of elevated workload. We apologize for any inconveniences this may cause. Our personnel are currently working to resolve the situation and restore normal operations. We will keep you updated on our progress.
- identified Jul 04, 2026, 12:38 AM UTC
We have found the cause of the system saturation, and the team has successfully stabilized the service. All dispatch operations are now catching up and stabilizing. Thank you for your patience while we resolved this.
- monitoring Jul 04, 2026, 12:45 AM UTC
The issue affecting the message processing layer has been fully resolved. The team successfully addressed the root cause, the service is now completely stabilized, and all dispatch operations have returned to normal parameters. We are now closing this incident and transitioning the system to monitoring mode to ensure continued stability. Thank you for your patience and cooperation.
- resolved Jul 04, 2026, 01:30 AM UTC
This incident has been resolved.
Problems accessing the portal
Affected: Portal US-EST1Portal Apps US-EST1
Timeline · 3 updates
We are experiencing issues displaying real time reporting.
Affected: Real-Time Reporting
Timeline · 4 updates
- investigating Jan 22, 2026, 03:01 PM UTC
We are experiencing issues displaying real time reporting. The source of the problem is a reference to a service on w3.org. The DevOps team is working to enable the display. All events and processing are being logged.
- identified Jan 22, 2026, 03:03 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 22, 2026, 04:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 22, 2026, 05:00 PM UTC
This incident has been resolved.
Degradación en el envío de SMS
Affected: SMS -Venezuela - Telefónica MovistarSMS - Venezuela - Digitel
Timeline · 4 updates
- investigating Dec 02, 2025, 03:47 PM UTC
Estamos observando una degradación en el despacho de SMS y estamos investigando las posibles causas en coordinación con las operadoras correspondientes. Nuestro equipo continúa trabajando para normalizar el servicio. Compartiremos actualizaciones en cuanto tengamos más información
- identified Dec 02, 2025, 04:09 PM UTC
Causa Identificada en el Servicio DNS Nos han indicado que la degradación en el envío de SMS está relacionada con una afectación en el servicio DNS del centro de datos utilizado por las operadoras. Nos mantenemos en monitoreo continuo del comportamiento del servicio mientras los equipos técnicos correspondientes realizan las acciones necesarias para la recuperación. Compartiremos nuevas actualizaciones cuando haya información adicional.
- monitoring Dec 02, 2025, 05:42 PM UTC
La afectación relacionada con el envío de SMS ha sido solventada por las operadoras. Hemos pasado a modo de monitoreo para confirmar la estabilidad del servicio y asegurar que el desempeño se mantenga dentro de los parámetros habituales. Informaremos cualquier novedad relevante en caso de ser necesario.
- resolved Dec 02, 2025, 05:45 PM UTC
This incident has been resolved.
Intermittent Issues in Email Dispatch and Delivery
Affected: Email platform
Timeline · 10 updates
Delay in dispatching communications / Retraso en despacho de comunicaciones v
Affected: Email platformDirector - Workflow OrchestrationWebhooks (API Request Node)
Timeline · 5 updates
- investigating Nov 25, 2025, 10:55 PM UTC
We are experiencing delays in the delivery of outbound messages. We will provide updates as we work towards a resolution.
- identified Nov 25, 2025, 11:01 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 25, 2025, 11:11 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 25, 2025, 11:24 PM UTC
During a period of exceptionally high message-processing volume, the DANAconnect platform began receiving an elevated number of error logs generated by one of the internal background processes. These errors created congestion within the processing pipeline, which in turn caused delays in the dispatching of outbound messages. Our engineering team promptly investigated the issue and identified the specific massive process responsible for triggering the errors under heavy load. The process was corrected, and normal message-processing performance was restored. We continue to monitor the platform closely to ensure stable and timely message delivery. Thank you for your understanding.
- resolved Nov 25, 2025, 11:58 PM UTC
This incident has been resolved.
Crisp Services Partial service outage
Affected: Crisp Chat Support
Timeline · 3 updates
- investigating Nov 03, 2025, 02:14 PM UTC
Interrupción Parcial del Servicio de Chat Crisp Estamos experimentando una interrupción parcial en el servicio de chat en vivo de Crisp. Algunos usuarios pueden tener problemas para enviar o recibir mensajes.
- identified Nov 03, 2025, 02:17 PM UTC
Hemos recibido una notificación de nuestro proveedor del servicio de chat, Crisp, confirmando que están experimentando fallas serias y generalizadas en varios de sus componentes principales. Su equipo de ingeniería está trabajando activamente en la resolución. Impacto: Esta situación está afectando de manera intermitente o total el servicio de chat en vivo y la recepción de mensajes. Nuestras Acciones: Estamos monitoreando de cerca las actualizaciones de Crisp y confirmando el restablecimiento de nuestro servicio tan pronto como el incidente sea resuelto por su parte. Lamentamos profundamente las molestias causadas por esta situación fuera de nuestro control. Agradecemos su comprensión.
- resolved Nov 03, 2025, 02:32 PM UTC
This incident has been resolved.
We are experiencing intermittence in multiple services
Affected: Portal US-EST1Email platformAWS cloud9-us-east-2Audit Reports & Delivery LogsSMS -Venezuela - Telefónica MovistarDocument Upload APIAWS cloudfrontDirector - Workflow OrchestrationReal-Time ReportingPortal Apps US-EST1SMS - Infobip APIDo Not Contact List APIAWS cloud9-us-east-1Webhooks (API Request Node)Landing PagesCustom ETL ProcessingSMS - Venezuela - DigitelOne Time Password APIAWS route53Web FormsAutomated Contact LoadingConversation APIAWS s3-us-east-2SMTP ServiceAWS ec2-us-east-1AWS ec2-us-east-2Bulk Contacts Load APISite DANAConnect
Timeline · 14 updates
Incidente integrador de SMS en Venezuela
Affected: SMS -Venezuela - Telefónica MovistarSMS - Venezuela - Digitel
Timeline · 3 updates
- investigating May 09, 2025, 12:57 PM UTC
integrador de sms en venezuela esta presentando problemas en servidor Le saludamos respetuosamente e informamos que, nuestro Integrador de SMS en Venezuela esta presentando un incidente sobre su Data Center, debido a una falla en uno de sus enlaces principales, generando problema de conexión, situación que impacta en el despacho de los mensajes de notificación (MT) y bidireccional o interactivo (MO) que son emitidos hacia las operadoras locales en Venezuela. Nuestro integrador se encuentra en comunicación con el personal operativo de Data Center. Una vez solventada la falla estaremos informando.
- monitoring May 09, 2025, 01:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 09, 2025, 01:32 PM UTC
This incident has been resolved.
Delay in dispatching communications via email / Retraso en despacho de comunicaciones via Email
Affected: Email platform
Timeline · 4 updates
We are currently experiencing an outage affecting Conversations Processing. Our Engineering Team is aware and working to resolve.
Affected: Email platformDirector - Workflow OrchestrationDo Not Contact List APIWebhooks (API Request Node)One Time Password APIConversation APISMTP ServiceBulk Contacts Load API