DANAconnect experienced a notice incident on July 1, 2026 affecting Portal US-EST1 and Portal Apps US-EST1, lasting 8h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 01, 2026, 03:26 AM UTC
We are currently experiencing service disruptions affecting access to the User Portal. Our team is already investigating the root cause of the issue to restore service to normal as soon as possible. We apologize for any inconvenience this may cause and will keep this page updated as more information becomes available.
- resolved Jul 01, 2026, 11:34 AM UTC
This incident has been resolved.
- postmortem Jul 01, 2026, 07:27 PM UTC
We have completed our investigation and identified the root cause of the incident. The issue was traced to **database session management** within our infrastructure, which under specific conditions **resulted in intermittent interruptions during the authentication and validation process in the access portal**. During the investigation, our engineering team conducted a comprehensive analysis and evaluated multiple mitigation approaches to restore normal operation while preserving application consistency and data integrity. Following these efforts, the environment was stabilized, **service has been fully restored**, and all affected components are operating normally. We have also identified the underlying factors that contributed to this behavior and are implementing permanent improvements to strengthen our database connectivity layer, enhance overall platform resilience, and reduce the likelihood of similar issues occurring in the future. We sincerely appreciate your patience and understanding while we worked to resolve this issue. DANAconnect Incident Team