DANAconnect experienced a minor incident on July 3, 2026 affecting Email platform and Director - Workflow Orchestration, lasting 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 03, 2026, 11:30 PM UTC
An issue affecting the message processing layer caused intermittent delays in dispatch operations during periods of elevated workload. We apologize for any inconveniences this may cause. Our personnel are currently working to resolve the situation and restore normal operations. We will keep you updated on our progress.
- identified Jul 04, 2026, 12:38 AM UTC
We have found the cause of the system saturation, and the team has successfully stabilized the service. All dispatch operations are now catching up and stabilizing. Thank you for your patience while we resolved this.
- monitoring Jul 04, 2026, 12:45 AM UTC
The issue affecting the message processing layer has been fully resolved. The team successfully addressed the root cause, the service is now completely stabilized, and all dispatch operations have returned to normal parameters. We are now closing this incident and transitioning the system to monitoring mode to ensure continued stability. Thank you for your patience and cooperation.
- resolved Jul 04, 2026, 01:30 AM UTC
This incident has been resolved.