OpenAI incident
Mobile users unable to see Work Mode and the Model Picker
OpenAI experienced a minor incident on September 23, 2026 affecting Login and ChatGPT Atlas and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2026, 11:25 PM UTC
Status: Investigating We have identified that mobile users are not able to see work mode or the model picker when using ChatGPT. We are working on implementing a mitigation. Affected components Login (Degraded performance) Image Generation (Degraded performance) ChatGPT Work (Degraded performance) File uploads (Degraded performance) GPTs (Degraded performance) Agent (Degraded performance) Voice mode (Degraded performance) Conversations (Degraded performance) Connectors/Apps (Degraded performance) Codex in ChatGPT Desktop (Degraded performance) Search (Degraded performance) Compliance API (Degraded performance) Deep Research (Degraded performance) ChatGPT Atlas (Degraded performance) Sites (Degraded performance)
- monitoring Sep 23, 2026, 11:32 PM UTC
Status: Monitoring We have applied the mitigation and are monitoring the recovery. Affected components GPTs (Degraded performance) Deep Research (Degraded performance) ChatGPT Work (Degraded performance) File uploads (Degraded performance) Search (Degraded performance) Conversations (Degraded performance) Connectors/Apps (Degraded performance) Codex in ChatGPT Desktop (Degraded performance) Login (Degraded performance) Voice mode (Degraded performance) Image Generation (Degraded performance) Agent (Degraded performance) ChatGPT Atlas (Degraded performance) Sites (Degraded performance) Compliance API (Degraded performance)
- resolved Sep 23, 2026, 11:49 PM UTC
Status: Resolved All impacted services have now fully recovered. Affected components GPTs (Operational) Codex in ChatGPT Desktop (Operational) Login (Operational) Search (Operational) Sites (Operational) Conversations (Operational) Compliance API (Operational) ChatGPT Work (Operational) Agent (Operational) Deep Research (Operational) Connectors/Apps (Operational) ChatGPT Atlas (Operational) File uploads (Operational) Voice mode (Operational) Image Generation (Operational)