Resolved after 2 hours 34 minutes, affecting Core Call Experience, on March 13, 2023.
We've identified an issue that was causing some users to receive an error when trying to join a call. Affected users would see an error in the console starting with "web socket connection failed". We've rolled back a platform update from earlier today, and the errors have stopped. We're still diagnosing the problem with the platform update, but operations are back to normal.
Affected components
Update timeline
- investigating Mar 13, 2023, 08:36 PM UTC
We're investigating reports of problems when trying to join calls.
- monitoring Mar 13, 2023, 08:46 PM UTC
We've identified an issue that was causing some users to receive an error when trying to join a call. Affected users would see an error in the console starting with "web socket connection failed". We've rolled back a platform update from earlier today, and the errors have stopped. We're still diagnosing the problem with the platform update, but operations are back to normal.
- resolved Mar 13, 2023, 11:10 PM UTC
This incident has been resolved.
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