Cyderes Outage History
Cyderes is up right nowPingoru has recorded 50 incidents for Cyderes: 13 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 47 of 744 (6%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 6 of 744 (1%) |
| August 2026 | 2 | 38 of 744 (5%) |
| September 2026 | 1 | 42 of 720 (6%) |
| October 2026 | 0 | 0 of 516 (0%) |
Incidents, newest first
Minor September 15, 2026 Azure Sentinel Service Degradation 4h 12m Microsoft Sentinel
Started Sep 15, 2026, 06:51 PM UTC· resolved Sep 15, 2026, 11:03 PM UTC
- monitoring Sep 15, 2026, 06:51 PM UTC
We are monitoring an Azure service degradation that may delay incident processing and investigations. Our SOC team is using contingency procedures and is actively engaged with the vendor.
- resolved Sep 15, 2026, 11:03 PM UTC
This incident has been resolved.
Minor May 12, 2026 Delayed Incident Processing / Degradation 1d 22h Alerting Pipeline, Case Notification System
Started May 12, 2026, 02:43 PM UTC· resolved May 14, 2026, 01:34 PM UTC
- investigating May 12, 2026, 02:43 PM UTC
We are continuing to monitor an issue impacting backend alert workflow processing. Clients may experience delays in incident generation, case updates, and handling workflows during this time. Core detection capabilities and analyst-led investigations remain unaffected. Our team will provide further updates as the situation develops.
- monitoring May 13, 2026, 07:33 PM UTC
On May 12, 2026, we identified and resolved a platform processing issue that impacted portions of incident generation workflows. Following restoration activities, we identified a separate third-party service issue that resulted in additional intermittent processing delays. Mitigation actions were implemented and service stability has been restored. Platform monitoring and analyst investigation capabilities remained operational throughout the affected periods, though some customers may have experienced delayed incident processing. We will continue to monitor the environment closely and review both events to further strengthen resiliency and recovery processes. We appreciate our clients’ patience and understanding while these issues were being addressed.
- resolved May 14, 2026, 01:34 PM UTC
This incident has been resolved. The third-party service issue was resolved and services are fully operational. All affected cases were processed/updated accordingly.
Minor March 23, 2026 Azure Sentinel SIEM - Detection Rules 2d 1h Microsoft Sentinel, Third-Party Data Source
Started Mar 23, 2026, 07:02 PM UTC· resolved Mar 25, 2026, 08:03 PM UTC
- investigating Mar 23, 2026, 07:02 PM UTC
We have identified a recent Microsoft parser change affecting Azure Sentinel that is impacting the performance and reliability of certain SIEM detection rules. Our team is actively working with Microsoft to validate the root cause and drive a permanent resolution. In parallel, we are working to implement temporary mitigations to restore detection coverage where impacted. We will continue to monitor the situation closely and provide updates as more information becomes available.
- identified Mar 24, 2026, 01:23 AM UTC
Cyderes is continuing to work with Microsoft to implement a resolution. Cyderes has identified and developed custom parser configuration changes to address this situation and restore impacted detection coverage. These changes have been deployed and are under evaluation currently.
- monitoring Mar 25, 2026, 03:54 PM UTC
Cyderes has developed custom parser configuration changes and have restored impacted detection coverage. These changes have been deployed and have been under evaluation for over 24 hours with no further issues identified. For this resolved matter, if you have any questions, please contact your Client Success Manager.
- resolved Mar 25, 2026, 08:03 PM UTC
This incident has been resolved.
Notice March 16, 2026 Cyderes Portal Outage 20m Client Portal
Started Mar 16, 2026, 07:21 PM UTC· resolved Mar 16, 2026, 07:41 PM UTC
- resolved Mar 16, 2026, 07:21 PM UTC
Due to Cyderes standard maintenance the my.cyderes.com portal experienced session and authentication errors for approximately 20 minutes. The issue was identified and resolved.
Minor March 12, 2026 [Degraded Performance] Cyderes is monitoring a Microsoft degradation potentially impacting cases 1d 5h Alerting Pipeline
Started Mar 12, 2026, 03:24 PM UTC· resolved Mar 13, 2026, 09:13 PM UTC
- investigating Mar 12, 2026, 03:24 PM UTC
Cyderes is actively investigating an outage in Microsoft Central US infrastructure for Log Analytics causing delayed alerts and data access issues. Cyderes clients may experience degraded services in Security and Operational Health Alerting.
- monitoring Mar 12, 2026, 05:03 PM UTC
Cyderes is observing performance improvement in Microsoft Log Analytics, however, delays and access issues will persist until all systems have recovered. Cyderes clients may continue to experience degraded services in Security and Operational Health Alerting. We will continue to provide updates as recovery progresses.
- monitoring Mar 12, 2026, 10:37 PM UTC
Microsoft has reported the Log Analytics issue as resolved. Cyderes is actively processing backlogged alerts. Clients may experience delayed Security and Operational Health Alerts. Updates will continue as services fully recover.
- resolved Mar 13, 2026, 09:13 PM UTC
Microsoft performance continues to be stable. Cyderes service operations are back to normal.
Notice January 23, 2026 Microsoft 365 Outage and Degradation - Impacting Defender Portal Access 14h 59m
Started Jan 23, 2026, 01:14 AM UTC· resolved Jan 23, 2026, 04:14 PM UTC
- monitoring Jan 23, 2026, 01:14 AM UTC
Microsoft is experiencing a widespread Microsoft 365 outage that is affecting access to Microsoft Defender portals and related security services. Defender EDR is functioning on endpoints, Cyderes is receiving alerts via our connectors, but the cloud portals and backend services are intermittently unavailable or degraded. This issue impacts management, visibility, and portal access currently – not the agents on endpoints. Cyderes will continue to monitor the situation closely. MSFT ref. MO1221364 in the Microsoft 365 admin center or https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect.
- resolved Jan 23, 2026, 04:14 PM UTC
Microsoft has identified this issue as resolved. Please reference MSFT ref. MO1221364 in the Microsoft 365 admin center for further information. Direct link: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
Minor November 15, 2025 Case creation via email to [email protected] is experiencing intermittent errors due to problems with a 3rd party vendor. 1d 19h Third-Party Backend Ticket System
Started Nov 15, 2025, 05:34 PM UTC· resolved Nov 17, 2025, 01:27 PM UTC
- identified Nov 15, 2025, 05:34 PM UTC
The vendor is aware of the problem and working on remediation. To assure prompt prompt case creation, please use the Cyderes Client Portal to create a new service request until the issue is resolved.
- monitoring Nov 15, 2025, 11:03 PM UTC
The vendor has addressed the underlying problem and continues to monitor the situation.
- resolved Nov 17, 2025, 01:27 PM UTC
This issue has now been resolved by the vendor.
Major October 29, 2025 Azure Front Door (AFD) issues resulting in a loss of availability of some services. 8h 23m Microsoft Sentinel
Started Oct 29, 2025, 05:45 PM UTC· resolved Oct 30, 2025, 02:09 AM UTC
- identified Oct 29, 2025, 05:45 PM UTC
Microsoft reports a degradation of services due to AFD problems. This impacts access to the portal and Sentinel. Alert and incident ingestion at Cyderes is not impacted.
- identified Oct 29, 2025, 09:18 PM UTC
Microsoft has implemented recovery procedures and expects full recovery by 23:20 UTC on 29 October 2025.
- resolved Oct 30, 2025, 02:09 AM UTC
This incident has been resolved.
Critical October 20, 2025 Widespread Internet outage delay case notification and impact ticket access. 1h 29m Alerting Pipeline, Client Portal, Ticket System Integrations, Case Notification System and 1 more
Started Oct 20, 2025, 10:02 AM UTC· resolved Oct 20, 2025, 11:31 AM UTC
- monitoring Oct 20, 2025, 10:02 AM UTC
Due to a widespread Internet outage affecting multiple third-party vendors, case notification and ticket management systems experienced delays. However, the SOC has been able to triage and investigate security alerts. During the period of the outage, clients were contacted manually in the case of a confirmed security incident. Services are gradually coming back online across various vendors.
- monitoring Oct 20, 2025, 10:08 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 11:31 AM UTC
Due to a widespread Internet outage affecting multiple third-party vendors, case notification and ticket management systems experienced delays. We have now resumed normal operations, and all case notifications are up-to-date.
Minor October 9, 2025 Azure Portal and Entra Admin Portal Experiencing Access Issues 4h 50m Microsoft Sentinel
Started Oct 09, 2025, 09:54 PM UTC· resolved Oct 10, 2025, 02:45 AM UTC
- identified Oct 09, 2025, 09:54 PM UTC
Microsoft is experiencing access issues with Azure Portal and Admin Portal. Microsoft has identified the underlying problem and is in remediation. More information can be found at: https://azure.status.microsoft/en-us/status
- resolved Oct 10, 2025, 02:45 AM UTC
This incident has been resolved.
Major October 4, 2025 Email and Auto-calling Outage 6h 45m Case Notification System, Auto-calling
Started Oct 04, 2025, 07:58 AM UTC· resolved Oct 04, 2025, 02:44 PM UTC
- investigating Oct 04, 2025, 07:58 AM UTC
Cyderes' Email and Auto-Calling services are experiencing an outage and we are investigating. Cyderes TSI is not impacted by this issue.
- identified Oct 04, 2025, 09:06 AM UTC
Cyderes' has identified the issue. Remediation investigation is in progress. Please monitor the Cyderes Portal for case updates.
- monitoring Oct 04, 2025, 10:38 AM UTC
All notification services are now operational. We are continuing to monitor and appreciate your patience.
- resolved Oct 04, 2025, 02:44 PM UTC
This issue has now been resolved.
Critical September 25, 2025 Client Portal Access Not Available 14m Client Portal
Started Sep 25, 2025, 06:37 PM UTC· resolved Sep 25, 2025, 06:51 PM UTC
- investigating Sep 25, 2025, 06:37 PM UTC
We are aware of reports of access problems to the Cyderes Client Portal and are investigating.
- resolved Sep 25, 2025, 06:51 PM UTC
The incident has been resolved and we are monitoring for any interruptions.
Major September 14, 2025 Google is currently experiencing a partial disruption in SOAR case creation and notifications. 26m Chronicle SOAR (Siemplify)
Started Sep 14, 2025, 05:37 PM UTC· resolved Sep 14, 2025, 06:04 PM UTC
- identified Sep 14, 2025, 05:37 PM UTC
Please be assured that the Cyderes team is still actively reviewing and investigating all incidents. We are monitoring the situation closely and will provide an update as soon as the vendor restores full operation. We appreciate your patience.
- identified Sep 14, 2025, 05:41 PM UTC
Google has identified the root cause of the issue and is actively working on a resolution.
- identified Sep 14, 2025, 05:55 PM UTC
The issue has been resolved by Google. Our system is now backfilling data and returning to normal.
- resolved Sep 14, 2025, 06:04 PM UTC
This incident has been resolved.
Major September 10, 2025 Service Disruption - Cyderes Portal search and Microsoft Sentinel bi-directional syncing. 8h 23m Client Portal, Ticket System Integrations
Started Sep 10, 2025, 11:00 AM UTC· resolved Sep 10, 2025, 07:23 PM UTC
- investigating Sep 10, 2025, 11:00 AM UTC
We are currently experiencing a service outage for the Cyderes Client Portal search functionality and the ability to conduct bi-directional syncing with Microsoft Sentinel. Our engineering team is investigating the issue with the highest priority and working diligently to restore service as quickly as possible.
- identified Sep 10, 2025, 01:04 PM UTC
Our team has identified the cause of the outage and remediation actions are underway.
- identified Sep 10, 2025, 03:46 PM UTC
The remediation actions are in the process of testing and validation across all impacted subsystems.
- monitoring Sep 10, 2025, 04:41 PM UTC
All major subsystems are now operational. We appreciate your patience during the recent service interruption. We'd also like to provide an update on two related items within the Cyderes Portal: Case View Sorting: Table sorting in the case view is currently limited to the default "Newest to Oldest" order. Our team is actively working to restore full sorting functionality. Case List Pagination: A change has been implemented for case list navigation. Instead of traditional page-to-page navigation, you will now see a "Load More" prompt at the bottom of the list. We will notify you once the case view sorting is fully restored. Thank you for your continued partnership.
- resolved Sep 10, 2025, 07:23 PM UTC
We have successfully resolved the recent service outage. All systems are now operating as expected and case view sorting has been corrected. Thank you for your patience while our team worked to address this issue.
Major July 10, 2025 SentinelOne Console Service Interruption 56m SentinelOne
Started Jul 10, 2025, 05:36 PM UTC· resolved Jul 10, 2025, 06:32 PM UTC
- investigating Jul 10, 2025, 05:36 PM UTC
We are aware of SentinelOne console accessibility issues affecting commercial customers and Managed Partners in the European Union (EU) and are working to restore services. At this time: - While this primarily impacts SentinelOne’s EU AWS region, customers and Managed Partners outside of the EU could see some impact to services - The SentinelOne Console and all cloud services are inaccessible for some customers, though customer endpoints remain protected - SentinelOne has observed a significant drop-off in data ingestions - Cloud-based detections are currently disabled - Alerts are impacted, so customer alerts for threats will not be generated - Third-party data sources are not being ingested We apologize for the inconvenience and appreciate your patience as we work with SentinelOne to resolve the issue. We will continue to update you as SentinelOne completes its investigation into the root cause and begins restoring services.
- resolved Jul 10, 2025, 06:32 PM UTC
SentinelOne has resolved the service disruption and all core functionality is back online. Some alerts may be delayed as queued data is processed. We appreciate your patience and apologize for the inconvenience.
Major June 12, 2025 GCP / Google Services Issues 4h 10m Google Cloud Services
Started Jun 12, 2025, 06:34 PM UTC· resolved Jun 12, 2025, 10:44 PM UTC
- investigating Jun 12, 2025, 06:34 PM UTC
Google is experiencing outages across various cloud services. Further information will be forthcoming as available.
- monitoring Jun 12, 2025, 07:30 PM UTC
Cyderes is monitoring the issue and Google's updates, further information can be found here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
- resolved Jun 12, 2025, 10:44 PM UTC
As reported by Google, Cloud and Security products have fully recovered from the previous outage. Some SecOps ingestion may have been affected. Data may need to be reingested from the outage period from 12 June 2025 10:51 PDT to 13:45 PDT.
Critical June 11, 2025 Auto-calling is experiencing an outage. 1h Auto-calling
Started Jun 11, 2025, 09:43 PM UTC· resolved Jun 11, 2025, 10:43 PM UTC
- investigating Jun 11, 2025, 09:43 PM UTC
The Cyderes auto-calling mechanism is experiencing an outage. Email notifications have not been impacted. The issue is under investigation.
- identified Jun 11, 2025, 09:57 PM UTC
The cause of the outage has been identified and a fix is in progress.
- resolved Jun 11, 2025, 10:43 PM UTC
The incident has been resolved and auto-calling is fully operational.
Critical May 29, 2025 SentinelOne is experiencing an outage across various services 5h 39m SentinelOne
Started May 29, 2025, 03:16 PM UTC· resolved May 29, 2025, 08:55 PM UTC
- investigating May 29, 2025, 03:16 PM UTC
We are aware of an ongoing issue affecting the SentinelOne management console, which is currently unavailable. SentinelOne's engineering team is actively investigating the issue to restore full functionality as soon as possible. We will continue to monitor the situation closely and provide updates as more information becomes available. Thank you for your patience and understanding.
- identified May 29, 2025, 06:00 PM UTC
Based on information available from SentinelOne, they are aware of ongoing console outages affecting commercial customers globally and are currently restoring services. Customer endpoints are still protected at this time, but managed response services will not have visibility. Threat data reporting is delayed, not lost. Initial RCA shows an internal automation issue, and not a security incident. Thank you for your patience and understanding.
- resolved May 29, 2025, 08:55 PM UTC
Based on information available from SentinelOne, access to consoles has been restored for all impacted customers following today’s platform outage and service interruption. SentinelOne continues to validate the health of all services. The initial root cause analysis shows this was not a security incident.
Major May 13, 2025 Email and Voice Auto-notification is currently not available. 18m Case Notification System, Auto-calling
Started May 13, 2025, 02:05 PM UTC· resolved May 13, 2025, 02:24 PM UTC
- investigating May 13, 2025, 02:05 PM UTC
We are currently resolving an outage with the auto email and voice notification systems for cases. At the present time email and voice auto-notifications are not available.
- resolved May 13, 2025, 02:24 PM UTC
The issue has been remediated.
Major April 29, 2025 TSI Integration Outage 16m Ticket System Integrations
Started Apr 29, 2025, 12:37 AM UTC· resolved Apr 29, 2025, 12:53 AM UTC
- investigating Apr 29, 2025, 12:37 AM UTC
At the present time ticket system integration is not operational. Engineering is investigating the outage.
- resolved Apr 29, 2025, 12:53 AM UTC
This incident has been resolved.
Major February 19, 2025 Client dashboards not available in Chronicle 2h 31m Chronicle UI
Started Feb 19, 2025, 12:23 AM UTC· resolved Feb 19, 2025, 02:55 AM UTC
- investigating Feb 19, 2025, 12:23 AM UTC
An issue has been discovered where client dashboards within Chronicle are no longer available. Google has acknowledged the problem and is working to resolve. We will keep you updated as Google investigates the issue.
- investigating Feb 19, 2025, 01:07 AM UTC
The issue is currently being investigated by Google. Please monitor https://status.cloud.google.com/ for updates.
- identified Feb 19, 2025, 02:08 AM UTC
Google has identified the root cause and is working on restoring services. Please continue to monitor https://status.cloud.google.com/ for updates.
- resolved Feb 19, 2025, 02:55 AM UTC
The issue has now been resolved by Google. Please see https://status.cloud.google.com/ for details.
Minor February 14, 2025 Google Chronicle EU endpoint for ingestion is experiencing an outage. 3h 10m Chronicle Ingestion API
Started Feb 14, 2025, 11:29 PM UTC· resolved Feb 15, 2025, 02:39 AM UTC
- investigating Feb 14, 2025, 11:29 PM UTC
Google regional endpoint for the Google Chronicle Ingestion API in Europe is experiencing an outage. This has been reported to Google. Further updates will be made as information becomes available.
- investigating Feb 15, 2025, 01:57 AM UTC
We are continuing to investigate this issue.
- investigating Feb 15, 2025, 01:58 AM UTC
This issue has been resolved.
- resolved Feb 15, 2025, 02:39 AM UTC
This incident has been resolved.
Major February 13, 2025 Cyderes Email and Phone Notification Partial Outage 3h 32m Case Notification System
Started Feb 13, 2025, 10:14 PM UTC· resolved Feb 14, 2025, 01:47 AM UTC
- investigating Feb 13, 2025, 10:14 PM UTC
Case email and phone notifications are not being sent for some customers at this time. Cyderes is currently investigating. Cases are available as normal in the myCyderes Portal and Ticket System Integrations are not impacted.
- identified Feb 13, 2025, 10:52 PM UTC
The issue has been identified and is a fix is being implemented.
- monitoring Feb 13, 2025, 11:24 PM UTC
The issue has now been resolved for new cases. We are conducting an impact analysis, an update will follow.
- resolved Feb 14, 2025, 01:47 AM UTC
This issue has been resolved.
Minor January 22, 2025 Microsoft Sentinel & Defender for Endpoint, Alerting Delays 1d 21h Microsoft Sentinel
Started Jan 22, 2025, 06:24 PM UTC· resolved Jan 24, 2025, 03:47 PM UTC
- identified Jan 22, 2025, 06:24 PM UTC
Microsoft has notified some customers that they are experiencing delays in fetching specific data related to triggering automation rules due to ingestion delays in their infrastructure. Impacted clients have been notified by Microsoft directly. Affected systems include Microsoft Sentinel and Microsoft Defender for Endpoint. As we learn more and Microsoft provides further updates, we will release those and update our Cyderes status page and MyCyderes Portal banner. We will be actively monitoring your console directly.
- monitoring Jan 23, 2025, 02:10 AM UTC
Delays should be resolved for all but the Western Europe region, where Microsoft is continuing to work on a solution. We are continuing to monitor anyone affected.
- monitoring Jan 23, 2025, 05:31 PM UTC
Microsoft continues to work on the solution for customers impacted in the Western Europe region - an update can be expected tomorrow, 2025 January 24.
- resolved Jan 24, 2025, 03:47 PM UTC
This incident has been resolved.
Minor October 25, 2024 SendGrid Outage 3h 36m Case Notification System
Started Oct 25, 2024, 04:16 PM UTC· resolved Oct 25, 2024, 07:52 PM UTC
- identified Oct 25, 2024, 04:16 PM UTC
SendGrid has an active incident: https://status.sendgrid.com/ Notification emails are not being sent at this time.
- monitoring Oct 25, 2024, 05:09 PM UTC
SendGrid is continuing to work the issue, emails that are deferred are being retried and successfully delivering.
- resolved Oct 25, 2024, 07:52 PM UTC
This incident has been resolved by SendGrid. Cyderes continues to monitor Case Notifications and performance across systems.