CybSafe Outage History
CybSafe is up right nowPingoru has recorded 14 incidents for CybSafe: 5 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 514 (0%) |
Incidents, newest first
Minor July 1, 2026 Issue with learning reports 9m Reporting
Started Jul 01, 2026, 08:57 AM UTC· resolved Jul 01, 2026, 09:07 AM UTC
- identified Jul 01, 2026, 08:58 AM UTC
There is an issue showing learning report data. We've identified the fix which is currently rolling out.
- resolved Jul 01, 2026, 09:07 AM UTC
The issue presenting the reporting data is now resolved.
Minor March 2, 2026 Delay in PHISH delivery for Google Workspace customers 73d PHISH
Started Mar 02, 2026, 11:40 AM UTC· resolved May 14, 2026, 12:28 PM UTC
- monitoring Mar 02, 2026, 11:40 AM UTC
We are aware of an issue affecting the delivery of CybSafe PHISH simulation emails for some customers using Google Workspace. This is due to a recent change in how Google handles inbound mail from our sending IP addresses, which may cause phishing simulation emails to be quarantined or flagged as spam. We have identified the cause and published updated allowlisting instructions for Google Workspace. If you are experiencing delivery issues, please follow our updated guide: https://help.cybsafe.com/en/articles/9464188-how-to-guide-phish-allowlisting-for-google We are also working on introducing Direct Mail Injection (DMI) as a longer-term solution that will remove the need for IP-based allowlisting entirely.
- monitoring May 14, 2026, 12:28 PM UTC
We're now concluding this incident. We have Google direct mail injection available for all customers as appropriate. This can be configured within the platform, via integration page, this is linked below: https://app.cybsafe.com/settings/integrations/googleDmi
- resolved May 14, 2026, 12:28 PM UTC
This incident has been resolved.
Minor January 27, 2026 Delay in PHISH emails to Microsoft 365 customers 16d 18h PHISH
Started Jan 27, 2026, 01:45 PM UTC· resolved Feb 13, 2026, 08:35 AM UTC
- investigating Jan 27, 2026, 01:45 PM UTC
We're investigating an increase in the number of deferred PHISH emails when sending to Microsoft 365 customers.
- monitoring Jan 28, 2026, 09:01 AM UTC
We're seeing a greater deliverability rate and are continuing to monitor.
- resolved Feb 13, 2026, 08:35 AM UTC
This incident has been resolved.
Minor November 19, 2025 Delay in PHISH reports 3h 56m PHISH
Started Nov 19, 2025, 02:28 PM UTC· resolved Nov 19, 2025, 06:25 PM UTC
- investigating Nov 19, 2025, 02:28 PM UTC
We've identified an issue delaying the processing of PHISH reports. We're implementing a solution and expect to resolve this within the next 60 minutes.
- identified Nov 19, 2025, 03:01 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 19, 2025, 05:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 19, 2025, 06:25 PM UTC
This incident has been resolved.
Minor October 29, 2025 Delay in progress events for Microsoft integrations 2h 32m Azure AD Identity Protection, Microsoft 365, Microsoft Purview and DLP, Microsoft Defender and 1 more
Started Oct 29, 2025, 07:33 PM UTC· resolved Oct 29, 2025, 10:05 PM UTC
- identified Oct 29, 2025, 07:33 PM UTC
We're currently experiencing delays in processing Microsoft events due to an ongoing Azure outage affecting our connectivity to Azure APIs. We're monitoring the situation closely and will ensure processing completes once connectivity is restored. More information about the Azure outage can be found here: https://azure.status.microsoft/en-gb/status This outage does not affect the availability of our platform.
- identified Oct 29, 2025, 09:45 PM UTC
We are continuing to monitor the ongoing Azure service disruption and are still experiencing errors when attempting to process events. Event processing will resume once Azure APIs have been fully restored.
- monitoring Oct 29, 2025, 10:00 PM UTC
The Azure APIs are recovering, and events are now processing. We're continuing to monitor the backlog.
- resolved Oct 29, 2025, 10:05 PM UTC
We are now processing new events in real time, and the existing backlog is reducing. We expect this to be complete within the next 30 minutes.
Minor October 21, 2025 Video content not loading 3h 10m GUIDE
Started Oct 21, 2025, 12:41 PM UTC· resolved Oct 21, 2025, 03:52 PM UTC
- investigating Oct 21, 2025, 12:41 PM UTC
We are aware of an issue where our video content may not display for some users. This is due to a problem with our video hosting platform, which we are monitoring closely.
- monitoring Oct 21, 2025, 02:05 PM UTC
Our video hosting provider has confirmed this is now resolved. We're continuing to monitor the situation.
- resolved Oct 21, 2025, 03:52 PM UTC
This incident has been resolved.
Minor October 6, 2025 Delay with email sending 59m PHISH, Emails
Started Oct 06, 2025, 11:48 AM UTC· resolved Oct 06, 2025, 12:48 PM UTC
- investigating Oct 06, 2025, 11:48 AM UTC
We're aware of an issue causing a delay in emails being sent from the platform. We're currently investigating the issue.
- monitoring Oct 06, 2025, 12:07 PM UTC
We've identified the issue and we're seeing the email backlog reduce. We expect the existing backlog to be clear in the next 10 minutes.
- resolved Oct 06, 2025, 12:48 PM UTC
This incident is now resolved. We’re processing emails in real time.
Minor July 21, 2025 Phishing campaigns not fully processing 2d 15h PHISH
Started Jul 21, 2025, 03:56 PM UTC· resolved Jul 24, 2025, 07:55 AM UTC
- investigating Jul 21, 2025, 03:56 PM UTC
We're aware of an issue where some phishing campaigns haven't been fully processed, resulting in new emails not being sent as expected. We're currently investigating this problem.
- monitoring Jul 21, 2025, 06:35 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 22, 2025, 03:03 PM UTC
An additional fix has been deployed to prevent an edge case where phishing emails weren't scheduled. We're continuing to monitor for further issues.
- resolved Jul 24, 2025, 07:55 AM UTC
This incident has been resolved.
Minor July 1, 2025 Delay in reporting 3h 3m Reporting
Started Jul 01, 2025, 07:57 AM UTC· resolved Jul 01, 2025, 11:01 AM UTC
- identified Jul 01, 2025, 07:57 AM UTC
We have identified and resolved an issue that was causing delays in processing of reporting metrics. There is a backlog of data to process, which we expect to clear within the next couple of hours. You may see incomplete reports for yesterday's data until this is complete.
- identified Jul 01, 2025, 08:00 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 01, 2025, 11:01 AM UTC
The backlog is now complete and reporting is processing as normal.
Minor May 30, 2025 Delays to Nudges sent via email 53m Emails
Started May 30, 2025, 03:44 PM UTC· resolved May 30, 2025, 04:37 PM UTC
- monitoring May 30, 2025, 03:44 PM UTC
We've experienced delays in sending a number email based nudges up to 18 hours, we have resolved the issue and expect the backlog to be resolved before 7pm BST.
- monitoring May 30, 2025, 04:28 PM UTC
We are continuing to monitor for any further issues.
- resolved May 30, 2025, 04:37 PM UTC
The backlog of email based Nudges is now resolved and we're fully operational again.
Minor May 20, 2025 Elevated platform errors 10m
Started May 20, 2025, 08:00 PM UTC· resolved May 20, 2025, 08:10 PM UTC
- resolved Jun 10, 2025, 09:51 AM UTC
We've successfully resolved an incident affecting our public APIs that was causing elevated error rates. Our investigation identified that an out-of-hours system update triggered unexpected load spikes on our primary database.
Minor April 7, 2025 Issue loading video content 12m GUIDE
Started Apr 07, 2025, 03:32 PM UTC· resolved Apr 07, 2025, 03:45 PM UTC
- investigating Apr 07, 2025, 03:32 PM UTC
We're aware of an issue with our video hosting platform causing intermittent issues loading video content. Our provider is investigating and working on a resolution.
- resolved Apr 07, 2025, 03:45 PM UTC
This issue is now resolved.