Resolved after 31 minutes, affecting Cloudflare London, United Kingdom - (LHR), on July 2, 2019.
Issue Summary - Total Outage time: 24m - All users were unable to access the CyberSmart Web platform due to a 3rd party component failure. - Platform was down for all users from 14:45 GMT until 15:09 GMT - All customers and application HTTP requests to the platform resulted in 502 errors - A third party hosting/services company (CloudFlare) experienced an outage in which we have a number of key infrastructure components with. Timeline (GMT) - 14:45 Issue Began - 14:48: Staff were notified of the issue - 15:09: Issue resolved (by external service provider) - 15:09: CyberSmart platform back online Root Cause A number of services used to host our product provided by an external service provider had technical issues and had full outage over their platform. Resolution and recovery N/A Corrective and Preventative Measures We will be exploring contingency plans for future outages with these third party services.
Affected components
Update timeline
- resolved Jul 02, 2019, 02:37 PM UTC
Issue Summary - Total Outage time: 24m - All users were unable to access the CyberSmart Web platform due to a 3rd party component failure. - Platform was down for all users from 14:45 GMT until 15:09 GMT - All customers and application HTTP requests to the platform resulted in 502 errors - A third party hosting/services company (CloudFlare) experienced an outage in which we have a number of key infrastructure components with. Timeline (GMT) - 14:45 Issue Began - 14:48: Staff were notified of the issue - 15:09: Issue resolved (by external service provider) - 15:09: CyberSmart platform back online Root Cause A number of services used to host our product provided by an external service provider had technical issues and had full outage over their platform. Resolution and recovery N/A Corrective and Preventative Measures We will be exploring contingency plans for future outages with these third party services.
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