Resolved after 3 hours, affecting CyberSmart Apps and CyberSmart Dashboard, on November 14, 2019.
Issue Summary - Total Outage time: ~3 hours - All users and applications where not able to access our Web Platform. Timeline (GMT) - 18:16: Issue Reported - 10:57 CyberSmart platform back online Root Cause New version release caused major errors due to a Database migration error. Resolution and recovery Using cloud services and migration fixes we were able to run the migration on our larger database tables. Corrective and Preventative Measures We are addressing current designs and plans to scale currently and will be assessing our use and future changes to our Database architecture and services.
Affected components
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- resolved Nov 15, 2019, 11:09 AM UTC
Issue Summary - Total Outage time: ~3 hours - All users and applications where not able to access our Web Platform. Timeline (GMT) - 18:16: Issue Reported - 10:57 CyberSmart platform back online Root Cause New version release caused major errors due to a Database migration error. Resolution and recovery Using cloud services and migration fixes we were able to run the migration on our larger database tables. Corrective and Preventative Measures We are addressing current designs and plans to scale currently and will be assessing our use and future changes to our Database architecture and services.
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