Resolved after 1 hour, affecting CyberSmart Dashboard, on May 18, 2020.
This issue is now resolved.
Affected components
CyberSmart Dashboard
Update timeline
- investigating May 18, 2020, 11:57 AM UTC
Issue Summary - Total Outage time: ~1 hours - Dashboard users were not able to log in and use the platform, they faced an error message on any request. Timeline (GMT) - 09:10: Issue Reported - 10:00 Issue found - 10:15 Issue resolved Root Cause Caused by service upgrades that had taken place on Sunday evening. Resolution and recovery Our Devops & Infrastructure team are working on building more in-depth processes for system changes.
- investigating May 18, 2020, 11:57 AM UTC
This issue is now resolved.
- resolved May 18, 2020, 11:58 AM UTC
This incident has been resolved.
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