CyberSmart incident
Outage Incident - 10/06/2020 - Application (Mobile/ Desktop Agents)
Resolved after 74 days 17 hours, affecting CyberSmart Apps and CyberSmart Dashboard, on June 10, 2020.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- identified Jun 10, 2020, 04:26 PM UTC
The issue causes all Applications to fail to report to our Web Platform. The issue has been identified and a fix is underway. Our Platform admin access is unaffected.
- identified Jun 10, 2020, 09:45 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 11, 2020, 08:31 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 11, 2020, 08:31 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 12, 2020, 08:39 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 12, 2020, 01:54 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 02, 2020, 02:53 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 24, 2020, 10:07 AM UTC
This incident has been resolved.
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