Resolved after 4 hours 24 minutes, affecting Agent Connectivity, on December 12, 2022.
This incident has been resolved. After investigating, we've discovered that the issue was caused by the password rotation retry mechanism, after an offline agent came back online. We have temporarily disabled this feature while we work on an update to ensure the retry mechanism does not cause issues with agent connections.
Affected components
Update timeline
- investigating Dec 12, 2022, 09:45 PM UTC
We are currently investigating intermittent disconnections affecting some customers. Our team is on it and investigating the root cause currently. Apologies in the inconvenience this is causing your workflow.
- investigating Dec 12, 2022, 11:35 PM UTC
We're still investigating this issue. Thank you for your patience.
- monitoring Dec 13, 2022, 12:48 AM UTC
Thank you for your patience - we've resolved the agent connectivity issue. We have identified an issue causing the problem and have deployed a hotfix. We are continuing to monitor to ensure the hotfix has resolved the issue.
- resolved Dec 13, 2022, 02:09 AM UTC
This incident has been resolved. After investigating, we've discovered that the issue was caused by the password rotation retry mechanism, after an offline agent came back online. We have temporarily disabled this feature while we work on an update to ensure the retry mechanism does not cause issues with agent connections.
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