CyberQP incident
ITGlue Customer Matching - Filter Results not displaying
Resolved after 1 day 22 hours, affecting Integration, on May 17, 2023.
The Hotfix has been released. We will continue to monitor the situation.
Affected components
Update timeline
- identified May 17, 2023, 04:34 PM UTC
We are investigating a Challenge with matching Customers from the ITGlue Integration Page. We have identified the cause and are working on releasing a Hot Fix to resolve this.
- identified May 18, 2023, 02:48 PM UTC
Our team is continuing to investigate the root cause of this. Additional updates will be supplied as we are closer to a resolution.
- monitoring May 18, 2023, 11:06 PM UTC
An additional Hotfix will be released 5/18/2023 at 5PM PST to resolve this. We will continue to monitor with affected Tenants.
- monitoring May 19, 2023, 01:14 AM UTC
The Hotfix has been released. We will continue to monitor the situation.
- resolved May 19, 2023, 02:54 PM UTC
Based upon testing and customer reports this has been resolved.
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