Resolved after 5 hours 21 minutes, affecting Agent Connectivity and Agent Connectivity, on December 4, 2023.
An Agent update will be released to resolve this challenge tonight. Please see this KB for resolution steps if your Customer was affected by the 3.6.2.0 agent update failure. https://support.getquickpass.com/hc/en-us/articles/19563292930327-Agent-3-6-2-0-Recall-Notice-Resolution-Steps The new Agent update version will be 3.6.5.0, which also includes some new functionality.
Affected components
Update timeline
- monitoring Dec 04, 2023, 06:46 PM UTC
CyberQP is aware of some challenges with Customer Agents updating to the latest release 3.6.2.0. We have recalled this agent from the Automatic import process. We will be releasing a fix for this agent version very shortly. If you are having challenges with systems that have failed to update to 3.6.2.0 please reach out to [email protected] to get a ticket logged.
- resolved Dec 05, 2023, 12:07 AM UTC
An Agent update will be released to resolve this challenge tonight. Please see this KB for resolution steps if your Customer was affected by the 3.6.2.0 agent update failure. https://support.getquickpass.com/hc/en-us/articles/19563292930327-Agent-3-6-2-0-Recall-Notice-Resolution-Steps The new Agent update version will be 3.6.5.0, which also includes some new functionality.
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