CyberQP incident

ConnectWise POD - 502 Error

Resolved after 5 hours 21 minutes, affecting ConnectWise Manage Cloud Hosted and Integration and 1 more, on March 15, 2024.

monitoring Mar 15, 2024, 09:52 PM UTC

We have implemented a change to resolve this challenge. The POD appears to be loading from all tests ran. Please advise via a support ticket if you are still having challenges.

Started
Mar 15, 2024, 05:12 PM UTC
Resolved
Mar 15, 2024, 10:33 PM UTC
Duration
5h 21m
Detected by Pingoru
Mar 15, 2024, 05:12 PM UTC

Affected components

ConnectWise Manage Cloud HostedIntegrationIntegration

Update timeline

  1. investigating Mar 15, 2024, 05:12 PM UTC

    CyberQP is aware of a challenge some customers are seeing when loading the ConnectWise Manage POD. A 502 Error may be displayed or the POD may just "spin" attempting to load the page. Our team is investigating the cause and we will continue to update you here.

  2. monitoring Mar 15, 2024, 09:52 PM UTC

    We have implemented a change to resolve this challenge. The POD appears to be loading from all tests ran. Please advise via a support ticket if you are still having challenges.

  3. resolved Mar 15, 2024, 10:33 PM UTC

    With no further incidents reported this has been marked Resolved.

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