Resolved after 3 hours 56 minutes, affecting Just In Time/Passwordless Functionality and Just In Time/Passwordless Functionality, on October 30, 2024.
Due to positive feedback from our MSP Partners, this incident will be closed. If you are still seeing any challenge related to this, please reply to this email and a ticket will be created for you.
Affected components
Update timeline
- investigating Oct 30, 2024, 03:47 PM UTC
We are currently investigating an Error message that appears when creating new Just in Time (JIT) accounts. We will continue to update this incident with our progress on resolution.
- identified Oct 30, 2024, 04:40 PM UTC
We have identified the cause of this challenge and the Development team is testing in our QA environment. Once we confirm this and release it to the public we'll send another update.
- monitoring Oct 30, 2024, 06:13 PM UTC
A solution has been successfully implemented to resolve the issue preventing the creation of Just-in-Time (JIT) accounts. This fix has been deployed to the production environment, and active monitoring is in place to ensure continued performance and stability. Further updates will be provided as needed.
- resolved Oct 30, 2024, 07:43 PM UTC
Due to positive feedback from our MSP Partners, this incident will be closed. If you are still seeing any challenge related to this, please reply to this email and a ticket will be created for you.
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