Resolved after 1 hour 49 minutes, affecting Web Dashboard and Web Dashboard and 1 more, on August 11, 2025.
This incident has been resolved. Please ensure that a full refresh of the Dashboard page is attempted prior to testing again. (CTRL F5 or the equivalent)
Affected components
Update timeline
- investigating Aug 11, 2025, 05:18 PM UTC
We are aware of a bug causing Just in Time Activation and Creation to present a message that no Just in Time Policy are available and an "invalidCustomerID" error banner appearing at the top of the page. This has been escalated to the highest priority with the Development Team and will be addressed as quickly as possible. We will notify via any existing Support Tickets and via the Status Page when the resolution has been released. We apologize for the inconvenience this has caused.
- identified Aug 11, 2025, 06:01 PM UTC
The root cause of the incident has been discovered and our team is working to quickly release a fix to resolve this. We will update again when we have released that resolution.
- monitoring Aug 11, 2025, 07:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 11, 2025, 07:08 PM UTC
This incident has been resolved. Please ensure that a full refresh of the Dashboard page is attempted prior to testing again. (CTRL F5 or the equivalent)
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