CyberFOX had 12 outages in the last 2 years totaling 2341h 43m of downtime — averaging 0.5 incidents per month.
There were 12 CyberFOX outages since June 24, 2025 totaling 2341h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an issue with the Password Boss WebApp Windows Helper.
The issue with the Password Boss Webapp Windows Helper has been resolved. Users should update to the latest version 1.2.0 by using the Menu > Get Apps.
We are currently investigating reports of resolution issues affecting some users who have updated to our latest version or are deploying the new version of our DNS Client, specifically when attempting to access certain sites that were previously blocked. Our team is actively working on a solution to ensure uninterrupted access for all users
We identified an issue affecting some users running the latest version of our DNS Client when accessing certain sites that were previously blocked. This behavior was linked to recent changes in upstream load balancing behavior during the handling of HTTP/2 to HTTP/1.1 traffic, including differences in how headers and compression are processed and forwarded between services. The agent now operates with both formats and compression strategies in our load balancer and edge environments. With this update, resolution behavior has been restored and access should now be functioning as expected.
We are currently investigating the issue that seems to be caused by our upstream provider.
The issue has been identified within the Heroku platform and they are actively working to resolve it. We will provide updates as soon we receive them.
We are continuing to look to our upstream provider on a fix for this issue.
Services are recovering and returning to normal. We are continuing to monitor and will post additional updates here if the issue persists.
All AutoElevate services are back up and running as normal. Heroku (upstream provider) updates their status page with the following: "We’ve confirmed that the solution implemented to mitigate the issue causing the service disruption was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident." https://status.heroku.com/incidents/2915
We’re aware that some customers are experiencing delays with their reports. We’re currently performing a database schema upgrade as part of an ongoing data migration, which may take some time to complete. During this process, some data may appear temporarily missing and reports may be slower than usual. We expect performance to normalize shortly as the migration progresses, and we appreciate your patience while we complete this work. DNS resolver performance is not impacted under any circumstances, as this maintenance is strictly limited to reporting and report ingestion from an isolated queueing pipeline that is fully independent of the resolver subsystem.
This incident has been resolved.
Monitoring – A recent Google Chrome update caused some users to experience issues signing into the Password Boss WebApp and/or the Password Boss browser extension. Our team deployed an update today to address this behavior, and you should begin seeing improvements throughout the day. If you are still experiencing problems, please follow the steps below to clear cached data: Troubleshooting Steps - Open the Password Boss WebApp - Right‑click anywhere on the page - Select Inspect - Go to Application - Choose Storage - Click Clear Site Data After clearing the data, reload the WebApp and sign back in. We’ll continue monitoring until fully resolved.
This incident has been resolved.
We identified another issue after we deployed a fix in the previous incident (https://status.cyberfox.com/incidents/rwzy92rss5fh) We apologize for any inconvenience this may cause and assure you that our team is working diligently to minimize the impact on your user experience.
The issue affecting accounts has been resolved with a temporary patch, and systems are currently stable. A permanent solution is in development, and progress is being actively monitored. > In the meantime, please avoid using the recycle bin recovery feature for secure items. A further update will be shared once the permanent fix is deployed.
An update has been deployed that should resolve this issue.