Customer.io Outage History
Customer.io is up right nowPingoru has recorded 67 incidents for Customer.io: 56 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 5 of 720 (1%) |
| May 2026 | 3 | 2 of 744 (0%) |
| June 2026 | 9 | 10 of 720 (1%) |
| July 2026 | 8 | 10 of 744 (1%) |
| August 2026 | 2 | 1 of 744 (0%) |
| September 2026 | 3 | 2 of 720 (0%) |
| October 2026 | 0 | 0 of 590 (0%) |
Incidents, newest first
Minor October 29, 2025 Integrations pages are currently not loading 13m Management Interface
Started Oct 29, 2025, 06:04 PM UTC· resolved Oct 29, 2025, 06:17 PM UTC
- investigating Oct 29, 2025, 06:04 PM UTC
We are currently investigating an issue impacting the loading of integrations pages in the Customer.io interface.
- investigating Oct 29, 2025, 06:04 PM UTC
We are continuing to investigate this issue.
- resolved Oct 29, 2025, 06:17 PM UTC
The team has implemented a fix and this incident has now been resolved.
Minor October 29, 2025 Intermittent loading issues in the Customer.io UI 48m Management Interface
Started Oct 29, 2025, 03:04 PM UTC· resolved Oct 29, 2025, 03:52 PM UTC
- investigating Oct 29, 2025, 03:04 PM UTC
We are currently investigating reports that the Customer.io UI is slow to load at times.
- identified Oct 29, 2025, 03:11 PM UTC
The issue has been identified and the team is working on a fix.
- monitoring Oct 29, 2025, 03:48 PM UTC
A fix has been implemented and the team will continue to monitor the issue.
- monitoring Oct 29, 2025, 03:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 29, 2025, 03:52 PM UTC
This incident has been resolved.
Minor October 21, 2025 Intermittent issues loading Design Studio for some of our EU customers 1h 14m Management Interface
Started Oct 21, 2025, 07:39 AM UTC· resolved Oct 21, 2025, 08:53 AM UTC
- investigating Oct 21, 2025, 07:39 AM UTC
Our team has received reports of intermittent issues accessing Design Studio. We're currently investigating the issue.
- identified Oct 21, 2025, 08:06 AM UTC
Our team has identified the cause behind the issue, and we're currently working on a fix.
- monitoring Oct 21, 2025, 08:48 AM UTC
Our team has released a fix for the issue. We are monitoring for any new reports.
- resolved Oct 21, 2025, 08:53 AM UTC
This issue has now been resolved.
Notice October 20, 2025 Twilio Templates Outage 3h 21m Message Sending, Management Interface
Started Oct 20, 2025, 06:45 PM UTC· resolved Oct 20, 2025, 10:07 PM UTC
- identified Oct 20, 2025, 06:45 PM UTC
We are experiencing intermittent errors with our upstream provider for Twilio templates. Customers may see errors in our UI while trying to manage Twilio templates, and delivery of Twilio messages may be delayed. No other functionality of our platform is known to be affected.
- monitoring Oct 20, 2025, 07:42 PM UTC
We are no longer seeing intermittent errors from the upstream provider for Twilio templates. We are continuing to monitor message delivery.
- resolved Oct 20, 2025, 10:07 PM UTC
This incident has been resolved.
Minor October 20, 2025 Customer.io Documentation website (https://docs.customer.io) may not be loading for some customers 19h 33m Knowledge Base
Started Oct 20, 2025, 04:03 PM UTC· resolved Oct 21, 2025, 11:37 AM UTC
- monitoring Oct 20, 2025, 04:03 PM UTC
One of our upstream hosting providers is experiencing issues, which may cause intermittent problems for some customers trying to reach our documentation website: https://docs.customer.io. We apologize for the issue and will be monitoring this for when we can confirm the issue is fully resolved.
- resolved Oct 21, 2025, 11:37 AM UTC
This incident has been resolved.