Customer.io incident

Intermittent issues loading Design Studio for some of our EU customers

Minor Resolved View vendor source →

Customer.io experienced a minor incident on October 21, 2025 affecting Management Interface, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2025, 07:39 AM UTC
Resolved
Oct 21, 2025, 08:53 AM UTC
Duration
1h 14m
Detected by Pingoru
Oct 21, 2025, 07:39 AM UTC

Affected components

Management Interface

Update timeline

  1. investigating Oct 21, 2025, 07:39 AM UTC

    Our team has received reports of intermittent issues accessing Design Studio. We're currently investigating the issue.

  2. identified Oct 21, 2025, 08:06 AM UTC

    Our team has identified the cause behind the issue, and we're currently working on a fix.

  3. monitoring Oct 21, 2025, 08:48 AM UTC

    Our team has released a fix for the issue. We are monitoring for any new reports.

  4. resolved Oct 21, 2025, 08:53 AM UTC

    This issue has now been resolved.