Customer.io experienced a notice incident on October 20, 2025 affecting Message Sending and Management Interface, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Message SendingManagement Interface
Update timeline
- identified Oct 20, 2025, 06:45 PM UTC
We are experiencing intermittent errors with our upstream provider for Twilio templates. Customers may see errors in our UI while trying to manage Twilio templates, and delivery of Twilio messages may be delayed. No other functionality of our platform is known to be affected.
- monitoring Oct 20, 2025, 07:42 PM UTC
We are no longer seeing intermittent errors from the upstream provider for Twilio templates. We are continuing to monitor message delivery.
- resolved Oct 20, 2025, 10:07 PM UTC
This incident has been resolved.