Customer.io incident

Intermittent loading issues in the Customer.io UI

Minor Resolved View vendor source →

Customer.io experienced a minor incident on October 29, 2025 affecting Management Interface, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 03:04 PM UTC
Resolved
Oct 29, 2025, 03:52 PM UTC
Duration
48m
Detected by Pingoru
Oct 29, 2025, 03:04 PM UTC

Affected components

Management Interface

Update timeline

  1. investigating Oct 29, 2025, 03:04 PM UTC

    We are currently investigating reports that the Customer.io UI is slow to load at times.

  2. identified Oct 29, 2025, 03:11 PM UTC

    The issue has been identified and the team is working on a fix.

  3. monitoring Oct 29, 2025, 03:48 PM UTC

    A fix has been implemented and the team will continue to monitor the issue.

  4. monitoring Oct 29, 2025, 03:48 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 29, 2025, 03:52 PM UTC

    This incident has been resolved.