Customer.io incident

US Customers using mobile sdk, javascript calls, and cdp api may experience errors with calls to the api.

Notice Resolved View vendor source →

Customer.io experienced a notice incident on August 24, 2025 affecting Data Processing, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2025, 03:31 PM UTC
Resolved
Aug 24, 2025, 04:39 PM UTC
Duration
1h 8m
Detected by Pingoru
Aug 24, 2025, 03:31 PM UTC

Affected components

Data Processing

Update timeline

  1. investigating Aug 24, 2025, 03:31 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 24, 2025, 04:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 24, 2025, 04:39 PM UTC

    This incident has been resolved.