Customer.io incident

Some customers in our US region are experiencing delays

Minor Resolved View vendor source →

Customer.io experienced a minor incident on September 12, 2025 affecting Data Processing and Message Sending, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2025, 07:02 PM UTC
Resolved
Sep 12, 2025, 07:18 PM UTC
Duration
15m
Detected by Pingoru
Sep 12, 2025, 07:02 PM UTC

Affected components

Data ProcessingMessage Sending

Update timeline

  1. identified Sep 12, 2025, 07:02 PM UTC

    Our engineers have identified that some customers may be experiencing delays with data processing and message sending. We've identified the issue and will be back with an update soon.

  2. monitoring Sep 12, 2025, 07:13 PM UTC

    We have a resolution in place now, and the backlogs are currently being processed. We'll be back with an update once the issue is all clear.

  3. resolved Sep 12, 2025, 07:18 PM UTC

    This incident has been resolved.