Customer.io experienced a major incident on July 31, 2026 affecting Management Interface, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Management Interface
Update timeline
- investigating Jul 31, 2026, 02:24 PM UTC
We are currently investigating an issue impacting access to EU accounts and API access. There is no impact with data processing or data loss.
- identified Jul 31, 2026, 02:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 31, 2026, 02:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 31, 2026, 02:39 PM UTC
This incident is resolved.