Customer.io incident

Some customers in our EU region are experiencing delays

Notice Resolved View vendor source →

Customer.io experienced a notice incident on September 16, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2025, 11:40 AM UTC
Resolved
Sep 16, 2025, 11:00 AM UTC
Duration
—
Detected by Pingoru
Sep 16, 2025, 11:40 AM UTC

Update timeline

  1. resolved Sep 16, 2025, 11:40 AM UTC

    Our engineers identified that some customers with accounts in our EU may have experienced delays with data processing and message sending, as well as UI errors. We've identified the issue and it was resolved by ~11:20 UTC.