Customer.io incident

Some EU users are experiencing delays in processing

Minor Resolved View vendor source →

Customer.io experienced a minor incident on July 23, 2026 affecting Data Processing and Management Interface, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 08:27 AM UTC
Resolved
Jul 23, 2026, 10:04 AM UTC
Duration
1h 37m
Detected by Pingoru
Jul 23, 2026, 08:27 AM UTC

Affected components

Data ProcessingManagement Interface

Update timeline

  1. investigating Jul 23, 2026, 08:27 AM UTC

    Our team is looking into a problem affecting UI slowness and processing delays for some EU customers.

  2. identified Jul 23, 2026, 09:16 AM UTC

    A fix has been implemented and we are monitoring the results. Thanks for your patience and we'll continue to update as we make progress

  3. monitoring Jul 23, 2026, 09:29 AM UTC

    A fix has been deployed, and we are recovering any delayed backlogs. We are continuing to monitor the results.

  4. resolved Jul 23, 2026, 10:04 AM UTC

    This incident has been resolved. Thanks a lot for your patience while we worked on a fix here.