Customer.io experienced a critical incident on October 8, 2025 affecting Management Interface, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Management Interface
Update timeline
- investigating Oct 08, 2025, 03:46 PM UTC
We are currently experiencing an issue for all customers where Design Studio is not available. We are actively investigating the issue. Message sending and processing is not affected.
- monitoring Oct 08, 2025, 04:12 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 08, 2025, 04:16 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 08, 2025, 04:16 PM UTC
This incident has been resolved.