Customer.io incident

Legacy in-app editing, delays receiving in-app messages and Journeys domain verification with Cloudflare

Minor Resolved View vendor source →

Customer.io experienced a minor incident on November 18, 2025 affecting Management Interface, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:28 PM UTC
Resolved
Nov 18, 2025, 02:51 PM UTC
Duration
2h 22m
Detected by Pingoru
Nov 18, 2025, 12:28 PM UTC

Affected components

Management Interface

Update timeline

  1. identified Nov 18, 2025, 12:28 PM UTC

    Customers using the legacy in-app message editor may encounter issues when trying to edit messages. Sending and viewing of existing messages are not affected. The team has identified the root cause and is actively working to restore the functionality.

  2. identified Nov 18, 2025, 12:46 PM UTC

    During the investigation, it was discovered that some customers are experiencing delays in receiving in-app messages.

  3. identified Nov 18, 2025, 01:18 PM UTC

    The team is continuing to work towards a resolution.

  4. identified Nov 18, 2025, 01:46 PM UTC

    Customers may experience issues when verifying new domains associated to Cloudflare. The team is continuing to work towards a resoltuion.

  5. identified Nov 18, 2025, 02:16 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Nov 18, 2025, 02:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Nov 18, 2025, 02:51 PM UTC

    This incident has been resolved.