Customer.io incident

Forms submissions experiencing intermittent delays

Minor Resolved View vendor source →

Customer.io experienced a minor incident on November 21, 2025 affecting Data Processing, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2025, 11:46 AM UTC
Resolved
Nov 21, 2025, 01:09 PM UTC
Duration
1h 22m
Detected by Pingoru
Nov 21, 2025, 11:46 AM UTC

Affected components

Data Processing

Update timeline

  1. investigating Nov 21, 2025, 11:46 AM UTC

    We are investigating reports of some Form submissions being delayed in the US and EU Data centers. Forms continue to function as expected.

  2. investigating Nov 21, 2025, 12:37 PM UTC

    We are continuing to investigate the issue.

  3. monitoring Nov 21, 2025, 12:55 PM UTC

    The issue has been identified and our team is currently monitoring the service.

  4. resolved Nov 21, 2025, 01:09 PM UTC

    The issue has now been resolved.