Customer.io incident

Some customers in our EU region may experience errors and delays

Minor Resolved View vendor source →

Customer.io experienced a minor incident on February 19, 2026 affecting Data Processing and Message Sending, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2026, 02:35 PM UTC
Resolved
Feb 19, 2026, 02:44 PM UTC
Duration
8m
Detected by Pingoru
Feb 19, 2026, 02:35 PM UTC

Affected components

Data ProcessingMessage Sending

Update timeline

  1. identified Feb 19, 2026, 02:35 PM UTC

    Our engineers are looking into an issue that may be causing some customers in the EU to experience errors in the UI, as well as delays with processing and message delivery. We greatly appreciate your patience while we work to resolve this.

  2. monitoring Feb 19, 2026, 02:38 PM UTC

    We have a resolution in place now and are continuing to monitor.

  3. resolved Feb 19, 2026, 02:44 PM UTC

    Our engineers have resolved this issue. Thank you very much for your patience!