Customer.io incident

Some customers in our US region may experience errors and delays

Minor Resolved View vendor source →

Customer.io experienced a minor incident on February 23, 2026 affecting Data Processing and Message Sending, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Feb 23, 2026, 08:11 PM UTC
Resolved
Feb 23, 2026, 08:42 PM UTC
Duration
31m
Detected by Pingoru
Feb 23, 2026, 08:11 PM UTC

Affected components

Data ProcessingMessage Sending

Update timeline

  1. identified Feb 23, 2026, 08:11 PM UTC

    We're currently investigating an issue that may be impacting some US-based customers, potentially causing UI errors along with delays in processing and message delivery. We appreciate your patience as our team works to get this resolved.

  2. monitoring Feb 23, 2026, 08:28 PM UTC

    A fix has been implemented and we're continuing to monitor for stability. Thank you for your patience!

  3. resolved Feb 23, 2026, 08:42 PM UTC

    This incident has been resolved. We greatly appreciate your patience!