Currencycloud Outage History

**Overview** On 21st July, an incident was declared due to widespread job failures and service degradation in Rundeck. The issue was stabilised the same day by manually terminating long-running jobs and database connections. **Client Impact** No downstream impact or delayed transactions were identified, as client impact was successfully mitigated. **Root Cause** The incident was caused by database connection pool exhaustion due to long-running queries. **Remediation** Immediate stabilisation was achieved by terminating problematic jobs and connections. Further investigation into database query performance and connection pool management has been initiated to prevent recurrence. ‌ ###### Currencycloud Confidential

# Virtual Accounts Disruption A recent issue affected the Virtual Accounts service, resulting in a temporarily delay to a small number of funding transactions. These have all been successfully re-processed and service was restored same day. # Root Cause: The disruption was linked to increased database load caused by a bulk update and slower-than-usual queries. This led to temporary service degradation across some virtual account and funding services. # Resolution: Steps were taken to stabilise performance, restore normal service operations, and ensure all impacted transactions were reprocessed.

**Overview** A technical issue with USD network provider was identified on 16 July 2025, affecting the processing of certain incoming local USD transactions. The issue was resolved the same day. **Client Impact** A subset of local USD incoming credits value dated 14 July was delayed by one business day. Clients may have experienced temporary delays in credit visibility or fund availability. **Root Cause** The delay was caused by partner advice not being generated for specific wires, which prevented timely processing. The issue occurred after Network Provider’s change to w new ISO format. **Remediation** The underlying issue was resolved by the provider on 16 July 2025. Monitoring and validation steps were reinforced to ensure timely detection and escalation of similar issues in future. ###### Currencycloud Confidential

# Overview On Tuesday, 8 July at approximately 09:40 UTC, an issue was identified that may have caused minor delays in processing SEK currency transactions. The issue was investigated and resolved the same day. Normal processing resumed shortly after resolution. # Client Impact All impacted SEK transactions were completed in line with the instructed value date. # Root Cause The incident was caused by a change implemented by a correspondent bank within the GPP system on 7 July. This change followed a notification from the network partner to align routing with the updated SSIs for SEK. As a result, funding entries were misrouted into a manual repair queue. The issue was quickly identified and corrected by 15:05 UTC on the same day. # Remediation Routing configurations were reviewed and updated to prevent recurrence. Additional monitoring has been implemented to help prevent and detect similar anomalies earlier.

# Incident Summary ‌ On June 26, 2025, a routine upgrade of our technological infrastructure partners/providers inadvertently caused disruptions temporarily impacting platform access and report downloads via the Direct interface. Users may have experienced '502 Bad Gateway' errors or an inability to reach the platform during this time. # Root Cause An upgrade to the agent introduced issues with secure connections to backend services. An attempted mitigation by shifting traffic to a secondary tunnel led to further connectivity issues, resulting in a platform-wide outage. # Resolution Our Engineering team promptly rolled back the upgrade and restored the original network tunnel configuration. Full platform access and functionality were confirmed by 22:08 UTC. We appreciate your understanding and remain committed to serving you.