Currencycloud experienced a minor incident on November 5, 2025 affecting API, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 05, 2025, 05:52 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- resolved Nov 05, 2025, 06:47 PM UTC
This incident has been resolved.
- postmortem Nov 12, 2025, 04:03 PM UTC
**Overview** An elevated error rate was observed across key API services, temporarily resulting in degraded performance. The issue was promptly resolved following a configuration rollback. **Client Impact** A number of Clients experienced intermittent issues creating new beneficiaries and encountered delays when interacting with payment-related endpoints. The disruption was temporary and confined to a limited period, during which some services remained partially available while others were intermittently affected. **Root Cause** A Redis authentication change to IAM credentials prevented successful connections, causing downstream failures. The resulting database connection exhaustion impacted multiple dependent services. **Remediation** The Redis configuration was reverted to restore connectivity. Additional health checks and investigation into IAM failures are planned to prevent recurrence. ###### Currencycloud Confidential