Currencycloud experienced a minor incident on November 5, 2025 affecting API, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 05, 2025, 10:44 AM UTC
We are currently investigating an issue affecting the availability of our API endpoints. Our engineering team is actively reviewing and working on remediation. We'll provide updates as more information becomes available. Thank you for your patience.
- resolved Nov 05, 2025, 11:16 AM UTC
The issue affecting our API endpoint availability has been resolved. Service has been fully restored, and all systems are operating normally. Our team identified and remediated the underlying cause, and we’re monitoring to ensure continued stability. Thank you for your patience while we worked to restore service.
- postmortem Nov 12, 2025, 03:55 PM UTC
**Overview** An availability issue affected critical API endpoints, causing temporary service degradation. The issue was promptly resolved following a rollback of a recent internal change. **Client Impact** Between 10:14 AM and 10:51AM GMT on 5th November, a number of API endpoints experienced intermittent failures. As a result, small number of clients encountered issues when attempting to connect via API, with requests failing to process successfully within the expected time window. This led to retries and delays in workflow execution. While not all endpoints were impacted for the full duration, access service was reduced during this period. **Root Cause** The incident was caused by an unplanned production rollout of a change that disrupted the service. Retry mechanisms overwhelmed the system, leading to saturation and intermittent failures. **Remediation** The change was rolled back immediately to restore service. Monitoring was initiated to ensure continued system stability. ###### Currencycloud Confidential