Currencycloud experienced a minor incident on August 11, 2026 affecting Payments, lasting 1d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2026, 03:55 PM UTC
We are currently investigating a delay affecting a number of SEK payments being processed via our banking partners. As a result, some payments may take longer than expected to complete. Our teams are actively engaged with the partners to resolve the issue and restore normal processing as quickly as possible. We will provide further updates as more information becomes available. We apologise for any inconvenience caused.
- monitoring Aug 12, 2026, 01:18 PM UTC
The issue affecting a number of SEK payments has been corrected and payment processing has resumed. We are continuing to monitor the service to ensure all delayed payments are processed successfully and that normal operations are maintained. We apologise for any inconvenience caused.
- resolved Aug 13, 2026, 07:46 AM UTC
The issue affecting a number of SEK payments has been fully resolved. All delayed payments have now been processed successfully, and payment processing is operating as expected. Our teams have continued to monitor the service following the correction and have confirmed normal processing has been restored. We apologise for any inconvenience caused and thank you for your patience while we worked to resolve the issue.
- postmortem Aug 17, 2026, 11:29 PM UTC
**Delays to SEK Local Payments** **Overview** On 11 August 2026, we identified an issue that delayed the processing of some SEK and NOK payments, causing a subset of payments to remain pending for longer than expected. The issue affected payment processing timelines only; no customer action was required, there was no impact to customer data, and following restoration of service, impacted payments progressed through normal processing. Our teams investigated the issue and implemented a fix on 12 August 2026. Payment processing subsequently resumed, the affected backlog began clearing, and following a period of monitoring, the incident was resolved on 13 August 2026. **Root Cause** The incident was caused by the introduction of a transaction record type that was not being handled by part of our payment processing service. This prevented certain account activity updates from being processed as expected, which in turn delayed the release of associated payments. To restore service, our engineering teams updated the affected service to correctly process these records and resumed normal payment handling. Following the update, the delayed account activity updates were processed and payment processing returned to normal. To help reduce the risk of similar incidents in the future, we have enhanced the service’s handling of transaction information and implemented additional safeguards to improve resilience when new transaction record types are introduced. _Currencycloud Confidential_