Currencycloud experienced a minor incident on June 15, 2026 affecting Payments, lasting 1d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 15, 2026, 04:13 PM UTC
We are currently investigating an issue impacting a subset of RON local payments, where a file has not been successfully processed by an external network partner. This is resulting in delays to affected payments, and our teams are actively working with the partner to validate and progress resolution. Further updates will follow.
- resolved Jun 17, 2026, 09:23 AM UTC
This incident has been resolved.
- postmortem Jun 24, 2026, 08:50 AM UTC
# Overview On June 15, 2026, we identified an issue affecting a subset of RON local payments, where a payment file sent to a network partner was not successfully processed, resulting in delays. The incident was fully resolved within approximately 42 hours and 30 minutes following successful re-submission of the file. # Client Impact A subset of payments were delayed and remained in a submitted state during the incident. All payments were processed successfully after resolution. No client action was required, and there were no data integrity, security, or financial impacts. # Root Cause The network partner received an incomplete payment file, which could not be processed. Internal checks confirmed that the file was complete on our side, indicating the issue likely occurred during transmission. The file was successfully re-submitted, resolving the issue. ##### Currencycloud Confidential