Cube Software Outage History

Background Tasks are now operational. We are continuing to monitor an ongoing AWS infrastructure event and will continue working to keep services healthy. Further updates will be provided as we continue monitoring.

Background tasks (imports, etc.) are currently experiencing processing delays. The issue has been identified and a fix has been deployed. All tasks will continue processing to completion, but you may notice slower-than-normal throughput while the backlog clears.

A Microsoft outage is temporarily affecting the Cube for Excel app. You may not be able to open the app or access your Cube data from Excel during this time. We're actively monitoring the issue and will notify you as soon as it’s resolved. There’s no action needed on your end—thank you for your understanding.

A global AWS outage is currently affecting many cloud-based platforms. As a result, some Cube services may be slower than usual or temporarily unavailable. We’re actively monitoring AWS’s progress and will restore full functionality as soon as services stabilize. Updates will be shared here as they become available. You can view the AWS status page here: https://health.aws.amazon.com/health/status

All Cube services are currently operational. We’re now seeing steady recovery from the AWS outage and will continue to monitor closely. You can view the AWS status page here: https://health.aws.amazon.com/health/status

The team is monitoring an issue that may impact some of our services. We understand how important Cube is to your operations and appreciate your patience as we work toward a solution. Some users may see CAPTCHA prompts when signing into the Google Sheets app. This is related to an issue with Google’s authentication systems. Google is currently addressing the problem, and you can track their progress here: https://issuetracker.google.com/issues/447583660 We’ll continue to provide updates as we learn more.