Cube Software incident

Background Task Delays

Major Resolved View vendor source →

Cube Software experienced a major incident on December 9, 2025 affecting Imports and Analytics and 1 more component, lasting 11h 58m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 03:51 PM UTC
Resolved
Dec 10, 2025, 03:50 AM UTC
Duration
11h 58m
Detected by Pingoru
Dec 09, 2025, 03:51 PM UTC

Affected components

ImportsAnalyticsCalculations

Update timeline

  1. monitoring Dec 09, 2025, 03:51 PM UTC

    Background tasks (imports, etc.) are currently experiencing processing delays. The issue has been identified and a fix has been deployed. All tasks will continue processing to completion, but you may notice slower-than-normal throughput while the backlog clears.

  2. resolved Dec 10, 2025, 03:50 AM UTC

    This incident has been resolved.