Service Interruption: Multi-Network Processing Delays

Update timeline

1. investigating Oct 26, 2026, 08:57 AM UTC

   We are currently investigating an issue affecting Crystal Expert API. Our engineering team is identifying the root cause.

2. investigating Oct 26, 2026, 09:11 AM UTC

   We are currently investigating a recurrence of the transaction processing and address balance calculation delays on the Crystal Expert API affecting multiple chains. Our monitoring systems indicate that the hardware-related latency observed yesterday has re-emerged. Our DevOps team is actively engaged and working to implement a permanent resolution to the underlying hardware fault. During this time, users may experience extended delays in data synchronization and new transaction processing across the affected networks. We are prioritizing a lasting fix and will provide our next update within 30 minutes or as soon as the immediate backlog begins to clear.

3. monitoring Oct 26, 2026, 09:37 AM UTC

   Our engineering team has successfully mitigated the recurring hardware issue affecting the Crystal Expert API. The transaction queues are actively clearing, and full data synchronization across all impacted networks is expected to be restored shortly. While immediate processing has stabilized, our team is currently working to develop and deploy a permanent solution as quickly as possible to prevent future occurrences. We will continue to monitor the platform closely until all backlogs are completely resolved.

4. monitoring Oct 26, 2026, 09:50 AM UTC

   We are continuing to address the underlying hardware issue affecting the Crystal Expert API. Currently, processing delays are specifically impacting the ARB and TON networks. To ensure permanent stability, our engineering team is actively migrating these services away from the degraded infrastructure to healthy hosts. Due to the large volume of data being securely transferred, this migration process will require an extended amount of time to complete.

5. monitoring Oct 26, 2026, 02:30 PM UTC

   Processing and data synchronization for the ARB network have been fully restored. However, we are still addressing ongoing processing delays specifically affecting the TON network, and our engineering team is preparing an additional hotfix to resolve this. Please note that this incident will remain open in its entirety until the full infrastructure migration is completed and all services are confirmed to be operating at standard, real-time synchronization speeds. We will provide our next update once the TON patch is deployed and queue recovery begins.

6. monitoring Oct 26, 2026, 05:12 PM UTC

   Our engineering team has successfully deployed the necessary fix to address the remaining processing delays on the TON network. Data synchronization is now stable, and the transaction queue is actively decreasing as the system catches up to real-time. As previously noted, this incident will remain open until the broader infrastructure migration is completely finalized and all affected networks are confirmed to be operating at standard speeds. We will continue to monitor the platform closely and provide a final update once all transaction queues are fully cleared.

7. resolved Oct 27, 2026, 10:49 AM UTC

   The previously reported issue has been resolved. All systems are operating normally. Our engineering team will continue to monitor the situation.