Crusoe experienced a major incident on September 30, 2025 affecting eu-iceland1, lasting 5h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2025, 06:45 PM UTC
We are currently investigating an issue impacting virtual machine accessibility in eu-iceland1-a region. Some users may be unable to access their VMs at this time. We appreciate your patience and will provide updates as more information becomes available.
- investigating Sep 30, 2025, 07:48 PM UTC
We're making significant progress in resolving the virtual machine accessibility issues in the eu-iceland1-a region. We apologize for the continued disruption and thank you for your patience as we work to restore full service. We will provide another update as soon as more information is available or when services are fully restored. You can continue to contact our support team at [email protected], if there are any other concerns.
- identified Sep 30, 2025, 08:34 PM UTC
We have identified and mitigated the issue. Although no further impact is expected, we are continuing to monitor. If you are still experiencing issues, please reach out to us through [email protected] and we will investigate further.
- monitoring Sep 30, 2025, 09:55 PM UTC
A fix has been applied and the outage has been mitigated. Services have returned to normal operations in eu-iceland1-a region. We are continuing to monitor. Please contact [email protected] if you are still experiencing any issues.
- resolved Oct 01, 2025, 12:00 AM UTC
This incident has been resolved. Please contact [email protected] if you are still experiencing any issues.