Crusoe experienced a minor incident on October 3, 2025 affecting us-southcentral1 and eu-iceland1, lasting 5h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 03, 2025, 01:10 AM UTC
We have identified an issue that is preventing new or restarted Virtual Machines from booting successfully on all instance types. Existing, currently running VMs are not affected and will continue to operate normally. We advise customers to avoid rebooting critical workloads on this hardware until a resolution is in place. Our engineering teams are actively investigating the root cause and are working to restore normal provisioning operations as quickly as possible.
- resolved Oct 03, 2025, 07:09 AM UTC
Update: The issue is now resolved. The engineering team has implemented a fix and confirmed that normal provisioning operations have been restored.