Crowdcast Outage History
Crowdcast is up right nowPingoru has recorded 12 incidents for Crowdcast: 11 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 5 of 720 (1%) |
| May 2026 | 1 | 2 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 2 | 14 of 744 (2%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 1 | 0 of 137 (0%) |
Incidents, newest first
Minor November 4, 2026 Live streaming disruption –
Started Nov 04, 2026, 04:29 PM UTC· resolved Nov 04, 2026, 04:29 PM UTC
- resolved Nov 04, 2026, 04:29 PM UTC
On November 4, between approximately 15:02 and 15:13 UTC (10:02–10:13 a.m. EST), a network outage at our infrastructure provider, Hetzner, disrupted Crowdcast’s live streaming service for approximately 11 minutes. The outage interrupted five active broadcasts, causing viewers to lose audio and video. It also prevented the affected broadcasts’ recordings from uploading normally. Although the network recovered after approximately 11 minutes, interrupted broadcasts did not automatically resume, and some hosts needed to restart their sessions. Our investigation identified a failure in the provider’s private network, which connects our streaming infrastructure. We are still investigating the underlying cause. Our team is also working to recover recordings from backup footage; recovery and recording quality are not yet confirmed. We are reviewing the incident and the infrastructure changes needed to reduce the impact of similar failures. We’re sorry for the disruption this caused hosts, speakers, and attendees. We know how much preparation goes into a live event and how disruptive an interruption can be.
Minor August 13, 2026 We're experiencing an issue with the Crowdcast mobile app. 14h 24m iOS App, Android App
Started Aug 13, 2026, 01:04 AM UTC· resolved Aug 13, 2026, 03:29 PM UTC
- investigating Aug 13, 2026, 01:04 AM UTC
We’re currently investigating an issue that is preventing users from watching events from the Crowdcast mobile app. Our team is actively working to resolve it as quickly as possible. In the meantime, you can continue watching events and replays from a mobile or desktop browser. We’ll share another update as soon as we have more information. Thank you for your patience.
- resolved Aug 13, 2026, 03:29 PM UTC
We’ve identified the issue and have deployed a fix. Event functionality on the mobile app is now working again. Thank you for your patience and understanding.
Minor August 3, 2026 We experienced an issue with the platform – Recording Servers, Web App, iOS App, Android App and 1 more
Started Aug 03, 2026, 04:01 PM UTC· resolved Aug 03, 2026, 04:01 PM UTC
- resolved Aug 03, 2026, 04:01 PM UTC
Crowdcast experienced an issue where hosts appeared live and recording, but attendees could not view the broadcast. Engineers quickly identified the cause as an overloaded database. To restore service, they switched database configurations, resulting in a brief (~5 minute) site interruption before the event was reset and service recovered. We are improving infrastructure provisioning for large events to prevent similar issues in the future.
Minor May 6, 2026 We're experiencing an issue with the platform 1h 35m Streaming Servers
Started May 06, 2026, 12:05 PM UTC· resolved May 06, 2026, 01:40 PM UTC
- investigating May 06, 2026, 12:05 PM UTC
The team is actively investigating an issue that is affecting some hosts when broadcasting live. Attendees may have to refresh to view the live feed. We'll update you as soon as we can.
- resolved May 06, 2026, 01:40 PM UTC
We identified and resolved an issue that prevented events from loading correctly on the initial page load. As a result, some users needed to refresh the page before the livestream would appear. This has now been fixed, and events should load properly the first time.
Minor April 29, 2026 Increased buffering issue 4h 44m Streaming Servers
Started Apr 29, 2026, 04:17 PM UTC· resolved Apr 29, 2026, 09:01 PM UTC
- investigating Apr 29, 2026, 04:17 PM UTC
The team is actively investigating an issue affecting our service that is causing increased buffering in live streams. This does not affect recordings, and we’ll provide an update as soon as possible.
- identified Apr 29, 2026, 05:14 PM UTC
We’ve deployed an update that mitigates the issue and are continuing to work on resolving the underlying cause of increased buffering in some sessions.
- monitoring Apr 29, 2026, 09:11 PM UTC
We’ve confirmed the issue as originating with our CDN provider, Cloudflare, and have implemented a temporary mitigation. We’re actively working with the provider to resolve the underlying cause and will share another update as soon as more information is available.
- resolved Apr 30, 2026, 04:27 PM UTC
Our updates remain stable, and we are continuing to implement additional improvements to help ensure that issues at Cloudflare have a reduced impact on our services.
Minor April 23, 2026 Issues Going Live 30m Recording Servers, Web App, iOS App, Android App and 1 more
Started Apr 23, 2026, 02:00 PM UTC· resolved Apr 23, 2026, 02:30 PM UTC
- resolved Apr 23, 2026, 02:00 PM UTC
We experienced an issue that temporarily prevented some sessions from going live due to a brief compute disruption within our recording infrastructure. The problem was limited in duration, and we are actively implementing a patch to address the underlying cause and help ensure it does not happen again.
Major March 17, 2026 We're experiencing an issue with the platform 2h 21m Recording Servers, Streaming Servers
Started Mar 17, 2026, 05:17 PM UTC· resolved Mar 17, 2026, 07:39 PM UTC
- investigating Mar 17, 2026, 05:17 PM UTC
The team is actively investigating an issue affecting our service. We'll update you as soon as we can.
- identified Mar 17, 2026, 05:33 PM UTC
We’re currently experiencing a capacity shortage with our cloud provider (Hetzner). Hetzner has run out of available capacity in the region(s) we use, which is limiting our ability to provision additional resources and may impact scaling and recovery actions. • Current status: Investigating / Mitigating • Impact: Potential service degradation due to constrained scaling capacity (e.g., slower provisioning, delayed failover, or limited ability to add nodes). • What we’re doing: Actively working to secure additional capacity, including requesting more allocation from Hetzner and evaluating alternative capacity options. • Next update: We’ll share another update as soon as additional capacity is confirmed or our mitigation plan changes.
- identified Mar 17, 2026, 05:51 PM UTC
We’ve identified an issue affecting our services where some hosts may experience difficulty going live. Our team is actively investigating, and we’ll share an update as soon as more information is available.
- identified Mar 17, 2026, 05:52 PM UTC
Identified We’re currently experiencing a capacity shortage with our cloud provider (Hetzner). Hetzner has run out of available capacity in the region(s) we use, which is limiting our ability to provision additional resources and may impact scaling and recovery actions. • Current status: Investigating / Mitigating • Impact: Potential service degradation due to constrained scaling capacity (e.g., slower provisioning, delayed failover, or limited ability to add nodes). • What we’re doing: Actively working to secure additional capacity, including requesting more allocation from Hetzner and evaluating alternative capacity options. • Next update: We’ll share another update as soon as additional capacity is confirmed or our mitigation plan changes.
- monitoring Mar 17, 2026, 07:39 PM UTC
We’ve secured additional compute capacity, and the platform is currently stable. We’re continuing to monitor key signals (capacity headroom, provisioning queues, and error rates) to ensure stability remains sustained. • Current status: Monitoring • Impact: No current impact; capacity constraints have been mitigated for now. • What we’re doing: Ongoing monitoring and readiness to scale further if demand or capacity conditions change. • Next update: We’ll provide another update if conditions change or once we confirm sustained stability.
- resolved Mar 17, 2026, 07:55 PM UTC
We’ve confirmed the scaled-up resources are holding under current load, and service remains stable. The immediate capacity constraints are resolved for now. • Current status: Resolved • Impact: No current impact; services are operating normally. • What we’re doing next: We’re investigating and designing a multi-cloud capacity strategy to reduce dependence on a single provider’s regional availability and enable provisioning across multiple cloud providers concurrently.
Minor March 11, 2026 Live streaming playback disruption 9m Recording Servers, Web App, iOS App, Android App and 1 more
Started Mar 11, 2026, 12:54 PM UTC· resolved Mar 11, 2026, 01:03 PM UTC
- resolved Mar 11, 2026, 12:54 PM UTC
At 8:54 AM ET, we experienced a 9-minute service disruption in our livestreaming infrastructure that impacted real-time audience playback. During this window, viewers may have seen interruptions or inability to watch live content. • Start time: 8:54 AM ET • Duration: 9 minutes • Impacted: Live audience streaming sessions • Not impacted: Recording capture and stored playback assets The incident was caused by a previously unobserved failure mode. Mitigation has been applied, and we are implementing additional patches and safeguards to prevent recurrence.
Major March 5, 2026 We're experiencing an issue with the platform 1h 1m Recording Servers, Web App, iOS App, Android App and 1 more
Started Mar 05, 2026, 10:28 AM UTC· resolved Mar 05, 2026, 11:30 AM UTC
- investigating Mar 05, 2026, 10:28 AM UTC
The team is actively investigating an issue affecting our service. We'll update you as soon as we can.
- monitoring Mar 05, 2026, 12:27 PM UTC
We've scaled our systems to handle significantly higher loads from multiple simultaneous large-scale events. Our systems are currently stable, and we continue to monitor them closely.
- resolved Mar 05, 2026, 02:32 PM UTC
All systems remain stable. We have identified the root cause of the cascading issues that occurred under high load and are deploying an update today to prevent this from happening again. Thank you for your continued patience.
Major February 13, 2026 We're experiencing an issue with the platform 1h 43m Recording Servers, Web App, Streaming Servers
Started Feb 13, 2026, 01:27 AM UTC· resolved Feb 13, 2026, 03:10 AM UTC
- investigating Feb 13, 2026, 01:27 AM UTC
The team is actively investigating an issue affecting our service. We'll update you as soon as we can.
- identified Feb 13, 2026, 01:51 AM UTC
We’re hitting scale limits on our real-time chat and interaction services due to a large event. We’re increasing capacity now and will restore full service as quickly as possible.
- monitoring Feb 13, 2026, 02:53 AM UTC
Services are coming back online, and we’re monitoring performance.
- resolved Feb 13, 2026, 03:10 AM UTC
Impact: Some real-time updates were delayed for a portion of users. No data was lost. Timeline: Started at 7pm, peaked at 7:10pm, and resolved by 9:30pm ET. Cause: A sudden traffic spike from a high-scale event pushed past our autoscaling limits. What we did: Added capacity and tuned autoscaling. Now: Everything is stable and performing normally. What’s next: Stronger scaling safeguards, smarter rate limiting, and improved monitoring.
Major November 18, 2025 We're experiencing an issue with the platform 1h 58m
Started Nov 18, 2025, 11:47 AM UTC· resolved Nov 18, 2025, 01:45 PM UTC
No vendor updates were posted for this incident.
Critical October 20, 2025 We're experiencing an issue with the platform 52m
Started Oct 20, 2025, 08:54 AM UTC· resolved Oct 20, 2025, 09:47 AM UTC
No vendor updates were posted for this incident.