We're experiencing an issue with the platform

Update timeline

1. investigating Feb 13, 2026, 01:27 AM UTC

   Status: Investigating The team is actively investigating an issue affecting our service. We'll update you as soon as we can. Affected components Streaming Servers (Partial outage) Web App (Partial outage) Recording Servers (Partial outage)

2. identified Feb 13, 2026, 01:51 AM UTC

   Status: Identified We’re hitting scale limits on our real-time chat and interaction services due to a large event. We’re increasing capacity now and will restore full service as quickly as possible. Affected components Streaming Servers (Partial outage) Web App (Partial outage) Recording Servers (Partial outage)

3. monitoring Feb 13, 2026, 02:53 AM UTC

   Status: Monitoring Services are coming back online, and we’re monitoring performance. Affected components Streaming Servers (Operational) Web App (Degraded performance) Recording Servers (Operational)

4. resolved Feb 13, 2026, 03:10 AM UTC

   Status: Resolved Impact: Some real-time updates were delayed for a portion of users. No data was lost. Timeline: Started at 7pm, peaked at 7:10pm, and resolved by 9:30pm ET. Cause: A sudden traffic spike from a high-scale event pushed past our autoscaling limits. What we did: Added capacity and tuned autoscaling. Now: Everything is stable and performing normally. What’s next: Stronger scaling safeguards, smarter rate limiting, and improved monitoring. Affected components Streaming Servers (Operational) Web App (Operational) Recording Servers (Operational)