Crossref incident

Cursor requests not returning all results in the REST API

Minor Resolved View vendor source →

Crossref experienced a minor incident on July 2, 2026 affecting Public REST API and Plus REST API and 1 more component, lasting 3d 21h. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 01:00 PM UTC
Resolved
Jul 06, 2026, 10:06 AM UTC
Duration
3d 21h
Detected by Pingoru
Jul 02, 2026, 01:00 PM UTC

Affected components

Public REST APIPlus REST APIPolite REST APIMetadata search

Update timeline

  1. investigating Jul 02, 2026, 01:00 PM UTC

    We have received multiple reports that requests in the REST API that use cursors to paginate through multiple pages of results are finishing early and not returning all of the requested records. We are investigating the cause. -IF

  2. investigating Jul 02, 2026, 03:57 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 02, 2026, 05:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 02, 2026, 07:14 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Jul 03, 2026, 01:27 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Jul 03, 2026, 02:00 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Jul 06, 2026, 10:06 AM UTC

    This incident has been resolved and our REST API is operating normally.