Crisis Text Line incident
Increased latency and error rate in UK affiliate
Major Vendor's status page →
Resolved after 1 hour, affecting United Kingdom, on January 26, 2022.
A fix has been implemented and we are monitoring the results.
Affected components
United Kingdom
Update timeline
- investigating Jan 26, 2022, 09:05 PM UTC
We are actively investigating slow response times and high error rates in our UK affiliate. Some texter messages may be impacted by this incident.
- investigating Jan 26, 2022, 09:19 PM UTC
We have deployed additional server capacity. Error rates and response times are trending back downwards. We are continuing to monitor the situation, as the Platform in the UK continues to experience high traffic volumes.
- monitoring Jan 26, 2022, 09:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 26, 2022, 10:06 PM UTC
This incident has been resolved.
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