Crisis Text Line incident
Inability to pull conversations from the queue or send DMs
Critical Vendor's status page →
Resolved after 1 hour 1 minute, affecting United States, on April 18, 2022.
The platform is functioning normally, though we continue to investigate the cause of the outage.
Affected components
United States
Update timeline
- investigating Apr 18, 2022, 03:14 PM UTC
We are investigating issues with sending internal messages and processing conversations on the platform.
- investigating Apr 18, 2022, 03:31 PM UTC
We are seeing signs of recovery on the platform, direct messages are being processed more reliably and CCs should be able to take conversations. We are continuing to investigate the root cause.
- resolved Apr 18, 2022, 04:15 PM UTC
The platform is functioning normally, though we continue to investigate the cause of the outage.
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