Crisis Text Line incident

Inability to send DMs and chat.

Minor Vendor's status page →

Resolved after 3 hours 10 minutes, affecting United States, on April 19, 2022.

monitoring Apr 19, 2022, 10:36 AM UTC

The platform is functioning normally after monitoring for a couple hours.

Started
Apr 19, 2022, 07:30 AM UTC
Resolved
Apr 19, 2022, 10:40 AM UTC
Duration
3h 10m
Detected by Pingoru
Apr 19, 2022, 07:30 AM UTC

Affected components

United States

Update timeline

  1. investigating Apr 19, 2022, 07:30 AM UTC

    We are investigating issues with sending internal messages on the platform.

  2. investigating Apr 19, 2022, 07:30 AM UTC

    We are continuing to investigate this issue.

  3. identified Apr 19, 2022, 08:26 AM UTC

    The issue has been identified and we the engineering team is working on a fix.

  4. monitoring Apr 19, 2022, 08:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Apr 19, 2022, 10:36 AM UTC

    The platform is functioning normally after monitoring for a couple hours.

  6. resolved Apr 19, 2022, 10:40 AM UTC

    The platform is functioning normally after monitoring for a couple hours.

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