Resolved after 59 minutes, affecting United States, on June 15, 2022.
This issue is now fully resolved and the platform has been performing as expected for 30 minutes.
Affected components
United States
Update timeline
- investigating Jun 15, 2022, 06:39 AM UTC
Lag seems to happen when taking a conversation using the "help another texter" button as well as the post-conversation survey. We are looking into the issue and will update as soon as we have more info.
- monitoring Jun 15, 2022, 07:21 AM UTC
The issue has been resolved and the lag appears to be gone.
- resolved Jun 15, 2022, 07:39 AM UTC
This issue is now fully resolved and the platform has been performing as expected for 30 minutes.
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