Criipto experienced a critical incident on August 9, 2023 affecting Idura Signatures, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Idura Signatures
Update timeline
- investigating Aug 09, 2023, 06:27 AM UTC
Criipto Signatures is experiencing downtime due to an issue with a HSM component.
- identified Aug 09, 2023, 07:13 AM UTC
The issue has been identified as a complete EU outage of the Thales HSM service used to encrypt documents. We will update the incident when more is known from Thales.
- monitoring Aug 09, 2023, 07:42 AM UTC
The Thales HSM service has applied a fix and we're seeing error rates drop for our Signatures API
- monitoring Aug 09, 2023, 08:12 AM UTC
The Criipto Signatures API is functional again, Thales reports they have fixed the underlying issues, we will continue to monitor.
- resolved Aug 09, 2023, 09:22 AM UTC
This incident has been resolved.